Return & Replacement Policy
1. Return & Replacement Period
2. Product Condition Requirements
To be eligible for return or replacement:
The gemstone must be unused.
The stone must not be mounted or set in jewellery.
The gemstone must be in its original condition.
The original laboratory certification and invoice must be returned with the stone.
If the original certificate is missing, the return request will be rejected.
Stones that are mounted in jewellery — whether customized from our side or not — will not be considered for return.
3. Refund Process
Refund processing may take 5 to 10 working days due to multiple approval procedures.
Orders placed through Cash on Delivery (COD) may require additional processing time.
Refunds will be processed only after inspection and approval.
4. Deductions & Non-Refundable Charges
Shipping charges are non-refundable.
Certification charges are non-refundable.
For customized jewellery, a certain percentage of the amount will be deducted at the time of return.
5. Damage & Tampering Policy
Gemstones showing scratches, cracks, damage, or any uneven alteration will not be eligible for refund.
The product must pass quality inspection after return.
6. Unboxing Video Requirement
It is mandatory to record a clear unboxing video at the time of delivery.
Damage or discrepancy claims without an unboxing video may not be accepted.
7. Replacement Policy
Replacement will be provided subject to availability.
Any additional amount required for replacement will not be considered under COD mode.